Privacy Policy

This Privacy Policy describes how altico collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. When you use our website and services, you entrust us with your information, and we take that responsibility seriously.

Information We Collect

We collect various types of information to provide and improve our services. This includes information you voluntarily provide when contacting us for emergency plumbing or electrical services, such as your name, phone number, email address, and service location details.

We also collect information automatically when you visit our website, including your IP address, browser type, pages visited, and the time and date of your visits. This helps us understand how visitors interact with our site and allows us to optimize your experience.

• Contact information provided through service request forms
• Service history and appointment details
• Payment information processed securely through our payment provider
• Website usage analytics and browsing behavior
• Device information and technical identifiers

How We Use Your Information

We use the information we collect to deliver emergency plumbing and electrical services in Klaipėda, respond to your service requests, and communicate with you about your appointments. Your information helps us provide same-day service and maintain quality customer support.

We also use your data to improve our website functionality, prevent fraud, comply with legal obligations, and enhance our marketing efforts. Analytics data helps us understand service demand patterns and optimize our operations to serve you better.

We never sell your personal information to third parties. Any sharing of your data occurs only with trusted service providers who assist us in delivering our services and who are bound by confidentiality agreements.

Your Rights

You have the right to access, correct, or delete your personal information at any time. If you would like to review, update, or remove your data from our systems, you can contact us using the information provided below.

You also have the right to opt out of marketing communications. We respect your privacy preferences and will honor requests to stop sending promotional emails or other marketing materials.

Under data protection regulations, you may also have the right to data portability and the right to lodge a complaint with the relevant data protection authority if you believe we have mishandled your information.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and collect usage statistics. Cookies are small files stored on your device that help us remember your preferences and improve site functionality.

We use both session cookies, which expire when you close your browser, and persistent cookies that remain on your device. You can manage your cookie preferences through your browser settings or by contacting us directly.

We also use third-party analytics services to track website performance and user behavior. These services may place their own cookies on your device to help us understand traffic patterns and improve our online services.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use encryption, secure server connections, and regular security audits to maintain data integrity.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access to your account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the date at the top of this policy.

Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.